Penimbili Support Policy – Easy Guide

We’re here to help! Whether you’re buying or selling on Penimbili, our support team is ready to assist.

1. How to Contact Us

• Email: [email protected]

• Phone/WhatsApp: +254 722 555009

• Contact Form: Available on the website under “Support”

When reaching out, include your name, account info, and order/listing details. Screenshots help us solve issues faster!

2. What We Can Help With

• Logging in or creating an account

• Listing products or updating your shop

• Buying, payments, or tracking orders

• Delivery problems or refunds

• Technical issues with the website or app

• Guidance for disputes between buyers and sellers

3. Response Times

• General questions: within 1–2 days

• Urgent account or payment issues: within 12 hours

• Technical problems affecting many users: updates provided until fixed

4. Buyer Tips

• Always provide correct delivery info

• Contact the seller first for minor order issues

• Report suspicious activity immediately

• Treat Penimbili staff with respect

5. Seller Tips

• Keep your listings accurate and updated

• Reply quickly to buyer messages

• Handle disputes professionally

• Report technical or payment issues promptly

6. Dispute Support

We can help mediate disputes, like payment or delivery issues, but final resolution is between the buyer and seller.

7. Remember

• We try our best, but we cannot guarantee instant solutions

• Always follow Kenyan laws when selling or buying

• Your feedback helps us improve our support

Need help? Contact us anytime!
Email: [email protected] | Phone: +254 722 555009